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Warranty Policy

WARRANTY POLICY

WARRANTY

SNAPD FASTENERS MANUFACTURER’S WARRANTY

SnapD Trading Ltd (SnapD) provide the following warranty in relation to any SnapD product (and any accessory supplied with it) that has been purchased in Australia or New Zealand from Authorised Retailers or directly from SnapD.

The period of the warranty will commence from the date of purchase of the product.

  1. THIS WARRANTY:

The benefits provided to the consumer in this warranty are in addition to other rights and remedies of a consumer under the Australian Competition and Consumer Act 2010 (Australian Consumer Law), the New Zealand Consumer Guarantees Act 1993 and any other laws in relation to the products to which this warranty relates. This warranty:

covers the product against manufacturing defects in materials or workmanship; and

covers the replacement of parts, the repair labour used, a refund of the price of the product or other compensation for the remainder of the warranty period.

This SnapD product warranty is only applicable to purchases from Authorised Retailers or directly from SnapD.

The Manufacturer's product Warranty:

is not valid for any products purchased on Amazon, eBay and any other non-authorised websites;

is only applicable to products purchased from Authorised Retailers in Australia or New Zealand; and

is in addition to your consumer guarantee rights under the Australian Consumer Law or the New Zealand Consumer Laws, as applicable.

  1. CONSUMER GUARANTEES

This warranty is in addition to your consumer guarantees.

For products sold in Australia, this warranty is subject to the Competition and Consumer Act 2010. For products sold in New Zealand, this warranty is subject to the Consumer Guarantees Act 1993.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  1. HAZARDOUS MATERIAL:

Customers are responsible for the care and cleaning of their product prior to sending it to our Tool Service Agent. Any product being sent to us must be cleaned.

It is an Occupational/Work Health and Safety risk for our staff to inspect, repair or service a product that has come into contact with a hazardous substance. If we are asked to inspect, repair or service a product that has come into contact with a hazardous substance such as asbestos or silica dust (in our opinion) we may not be able to inspect, service or repair the product. If this is the case, we will inform the Customer and the product will be returned to the Customer.

SnapD reserves the right to refuse to inspect, repair or service a product which, in our opinion, has been exposed to a hazardous substance such as asbestos or silica dust.

  1. THIS WARRANTY WILL NOT APPLY IF:

the product fault, failure or damage is caused as a direct result of any repairs to the product which are made or attempted by a service provider other than SnapD, or an Authorised service agent;

the product fault, failure or damage is due to normal wear and tear. Parts including, but not limited to springs, must be regularly inspected so that the wear and tear on such parts do not lead to failure of the shackle. For optimum performance the shackle should be inspected regularly:

the product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product;

the consumer uses the product in an abnormal manner; for example, if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly, or used after partial failure;

damage to the product is caused by sand, water damage, rust corrosion or lifting.

the product has been modified or used with inappropriate fasteners or accessories;

the product is tampered with in any way, or if the damage has been caused by an extraordinary event or circumstance beyond the control of the consumer or SnapD Trading Ltd; or

the product’s serial number, as applied by the manufacturer, has been altered or removed from the product.

  1. EXCLUSION OF IMPLIED WARRANTIES:

To the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Competition and Consumer Act 2010 and the New Zealand Consumer Guarantees Act 1993) which cannot be excluded.

  1. LIMITATION OF WARRANTY:

A product presented for repair at the discretion of SnapD may be replaced by a new product.

The product covered by this warranty will be repaired, during normal business hours, at the premises of SnapD or an Authorised service agent without cost to the consumer for parts and repair labour.

The consumer is responsible for freight costs and insurance costs if the product has to be returned for repair / inspection to SnapD or an Authorised service agent.

  1. TO CLAIM THIS WARRANTY:

The consumer must present the sales docket receipt as proof of purchase, and the product, to point of sale, or SnapD or an Authorised service agent.

For Service in Australia the consumer should refer to the SnapD website or email Customer Support info@snapd.nz to locate the nearest Authorised service agent.

For Service in New Zealand the consumer should contact SnapD Ltd via email on info@snapd.nz to locate the nearest Authorised service agent.

  1. WARRANTY PERIOD

The Schedule table below details the warranty period for the range of products covered by this SnapD warranty.

SCHEDULE FOR WARRANTY TERMS AND CONDITIONS FOR SNAPD PRODUCTS

Product type:

Warranty period, from date of purchase

SnapD Shackles – bow and standard.

1 (one) Year

SnapD retaining clips

1 (one) Year